Our goal is for you to be fully satisfied with your purchases. In all events, you can withdraw from the contract. This right of withdrawal is described in detail below. If, for any reason, you are not satisfied with your purchase, you can return the products by following the procedure outlined below: You have the right to withdraw from the sale agreement, ask to return the product to us for a refund or exchange it within a fixed deadline of 10 days from the date on which you or a third party nominated by you, received the product. Items must be in excellent condition, not be opened or used in any way in order for us to be able to consider a return or exchange. Items must be returned in their original package and with all the parts, labels and instructions. If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any). We will always refund any money to the original method of payment used to make payment provided the same is available. No right for a refund or change exists once the abovementioned period of time has expired.
Before returning an item, you must first contact our Customer Service atinfo@mariakaprili.com. After that an email will be sent to you, containing information about preparing and shipping your return and the address for the return. Possible exchange shipping costs and any other related fees will be deducted from your refund.
You can return a package by bringing the item in person to our physical store (21 Pindarou Street, Athens 10673) or by courier. For your return, we propose using a trackable shipping service like DHL or Fedex or ELTA Courier or purchasing shipping insurance. The return of the products is carried out at your own risk and we are not burdened with transport and insurance costs. We don’t guarantee that we will receive your returned item or the condition in which it will arrive to us and thus bear no responsibility. Note that all shipping return costs are to be paid solely by the customer. Upon receipt of the product from us, a detailed inspection will be carried out. To be eligible for a return, your item must be unused and in the same condition that you received it in with the safety seal attached and intact. It must also be in the original packaging. If no problems are found regarding its condition, packaging or documents, an email will be sent as regards the acceptance of your request. In case your returned item does not meet the specifications stated below and is deemed ineligible for return, exchange or refund, it will be sent back to you, in which case you will be responsible for the shipping cost and/or a refund will be refused.
Please note that no refund will be given at the time of bringing a return to the store and your credit card will not be credited back instantly. A Credit Note will be issued to your name. Refund will be issued only after the return has been processed by us. The way your money will be refunded depends on the payment method you have selected. If the payment is made by credit card, the money will be refunded with cancellation of the relevant charge. If the payment is made by cash-on-delivery or the amount was transferred in our bank account, the money will be returned by depositing same to your personal bank account, whose details (Bank name, IBAN, Account holder etc.) will be indicated by email atorders@mariakaprili.comwithin fourteen (14) business days as of the day following the receipt and acceptance of your request for return of the product or products.
Items must be returned in their original, unused and resaleable condition, in their original packaging, as stated above. To return your item, please ship to the below address: Maria Kaprili Store, attn. Returns, 21 Pindarou Street, Athens 10673, Greece. In case the above conditions are met and there is a request for a “refund in cash”, you will be refunded the price you have paid minus other non-refundable charges and fees. Shipping costs are not refundable. If there is a request to exchange your product, the new product will be sent to you and you will be responsible for the shipping cost. Changing products you have already changed is not allowed. Also please note the exception of cases mentioned in 12.6 below.
The following items cannot be returned, exchanged or refunded:
Damaged or incomplete items.
Items not in their original package.
Special order and custom made items. Products that have been altered, modified, personalized or changed from their original size, shape or form, as per your order.
Items we ordered especially for you.
Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.
Products whose prices depend for the most part on fluctuations in the financial markets, such as the price of precious metals, precious stones and the like. We do not control those fluctuations and we can only accept the return or exchange of the product if you agree that the return price may be different from the original price. We will communicate to you the return price before you return the product.
Packages returned without necessary return information will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected. The box containing your return must also be adequately protected when returned so that it is not damaged along the way. We are not responsible for the fate of a package you may have sent to us that lacks necessary information so please be thorough.
Import duties, fees and taxes might incur by the local custom office upon the package’s arrival at the airport if you are shipping a return from countries outside the European Union and may be charged to the costumer directly and not be refundable. We do not control those policies and regulations and we cannot be held liable for such disparities.
SEVERABILITY, APPLICABLE LAW AND OTHER TERMS
Severability. The invalidity, unlawfulness or incompetence of any term, condition or provision of the Terms of Use Agreement shall not affect the enforceability of those portions of the Terms of Use Agreement deemed enforceable by applicable courts of law, wiich remain valid and binding. When it comes to our attention, we will strive to replace the affected section or paragraph with a legal alternative.
The Terms of Use and any policies or operating rules posted on this website, constitute the entire agreement and understanding between you and us with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter, that deviate from the Terms of Use. Any other agreement must be in writing and duly signed by the related parties.
Should you violate or breach any of the Terms of Use, it may result in legal steps on our behalf. Failure by us to exercise our rights deriving from these Terms of Use at a particular time shall not entail a waiver of those legal and moral rights nor does it imply that we may not take any steps in the future. Not taking any action against a particular breach by you shall not be translated as our permission to violate the same or any other Terms of Use in the future.
For any dispute arising out of the use of our website and our electronic store, there shall have jurisdictionratione materiaethe competent courts of Athens, Greece and they shall be governed exclusively by Greek law (EU law).
